IRIS Software 17.2 (Summer 2017 Release) CRM Telephony Integration

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Application Information:

Manufacturer:IRIS Software Group Ltd
Application:Practice Manager
Market:Accountancy
Version:17.2 (Summer 2017 Release)

Other Information:

Operating System:Windows
Installation Options:Mandatory remote installation required.
Product:Go Integrator sipdesk

Integration Type

Client Add-in

Add-in Classification

Controlled

Product/License Type

Unite

Supported Features (related to latest supported release)
Address book search:
Caller details preview:
Manual screen pop:
Click to dial via Sipdesk Integrator:
Additional features:
Click to dial via Go Integrator:
Auto Screen Pop:
Manual call activity logging:
Automatic call activity logging:
Integration with Notes:

Notes / Advisories:

Please enquire with your service provider to find out more about the features supported for this integration.
Please be aware that we search the main number only, and Screen pop is NOT supported
If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

References:

  1. Practice Manager (Product Website)

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