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sipdesk Communicator is a PC client solution

sipdesk Communicator is a PC client solution

sipdesk Communicator allows end users to work more collaboratively and collectively, getting information about callers quickly and efficiently. sipdesk Communicator is not only cost effective but also very easy to maintain and install.

Integrations

Integrating your telephone system with your CRM or business systems can provide significant productivity gains to your organisation, for example, know who is calling and quickly get their details on the screen or simply click on their contact number to automatically make your handset dial the number.

sipdesk Communicator can provide Application Integration through the following methods:

Crm Integrations

Integration

Application Integration

Caller Preview

Displays the caller's name in the Preview or Phone window when a match against it is found in the integrated business application(s).

Contact Searching

Concurrently searches the integrated business applications and enables Contact Popping or Click to Dial from the results.

Activity Logging

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Contact Popping

Click the business application's icon in the Phone or Preview window and the caller's contact record is opened directly in the integrated business application.

Caller Preview

Displays the caller's name in the Preview or Phone window when a match against it is found in the integrated business application(s).

Click to Dial

Makes it possible to dial directly from the business application. The exact method varies between business applications.

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