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Business VoIP Solution

Multichannel Contact Center: A Beginner’s Guide

What is the multichannel contact center for you in this article? We will answer your question. We’ll also better explain the differences between pricing and multichannel vs omnichannel. What is a multichannel contact center? A multi-channel contact center is a software platform that can integrate multiple managements – voice, text, or social media. A multi-channel […]